Customer Service Representative-Cheyenne WY
About The Position
The Customer Service Representative works at the company’s retail location in Cheyenne, Wyoming, helping customers with wireless products, services, and account needs. The role focuses on providing friendly, professional service in person and over the phone, recommending suitable solutions, assisting with device setup and common troubleshooting, and helping customers make the most of their wireless services. The representative also maintains accurate customer records, documents interactions, processes payments, explains billing options, and follows sound cash-handling practices. The position involves collaborating with teammates to maintain an organized, positive, customer-focused retail environment. The company describes the work as fast-paced and offers opportunities to build skills and develop a career.
Requirements
- Strong communication and relationship-building skills.
- A positive attitude and a genuine desire to help customers.
- Excellent attention to detail and organizational skills.
- Confidence using computers and Microsoft Office products.
- Ability to learn quickly, adapt to changing situations, and make sound decisions.
- Interest in technology and willingness to learn about wireless products and services.
Responsibilities
- Welcome customers with a friendly, professional attitude in the store and over the phone.
- Listen to customer needs and recommend products, services, and account solutions that fit their lifestyles.
- Help customers set up devices, answer questions, and troubleshoot common issues.
- Keep customer accounts accurate by entering information and documenting interactions carefully.
- Process payments, explain billing options, and maintain accurate cash-handling practices.
- Work with teammates to create a positive, organized, and customer-focused retail environment.
- Review store updates, customer follow-ups, and team priorities.
- Activate services and help customers get the most from their devices.
- Complete follow-up tasks and update records between customer visits.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) with company participation
- Life insurance
- Flexible Spending Account (FSA)
- Paid Time Off
- Employee discounts
- Career development and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
