Customer Service Representative-Cheyenne WY

Union Wireless•Cheyenne, WY

7d•$18 - $20•Onsite

About The Position

The Customer Service Representative works at a retail location in Cheyenne, Wyoming, helping customers with wireless products, services, devices, and account questions. The role involves providing friendly, professional support in person and by phone, identifying customer needs, recommending appropriate solutions, assisting with device setup and common troubleshooting, and contributing to a positive, organized retail environment. The representative also maintains accurate customer records, documents interactions, handles payments, and explains billing options. The posting describes a fast-paced, customer-focused role with opportunities to learn about wireless technology and develop a career.

Requirements

Strong communication and relationship-building skills.
Positive attitude and a genuine desire to help customers.
Excellent attention to detail and organizational skills.
Confidence using computers and Microsoft Office products.
Ability to learn quickly, adapt to changing situations, and make sound decisions.
Interest in technology and willingness to learn about wireless products and services.

Responsibilities

Welcome customers in person and over the phone with a friendly, professional attitude.
Listen to customer needs and recommend suitable products, services, and account solutions.
Help customers set up devices, answer questions, and troubleshoot common issues.
Enter accurate account information and document customer interactions.
Process payments, explain billing options, and maintain accurate cash-handling practices.
Assist with activating services and help customers get the most from their devices.
Complete customer follow-ups and other store tasks.
Collaborate with teammates to maintain a positive, organized, customer-focused retail environment.