Customer Service Representative, Mountain View, WY

Union Wireless•Mountain View, WY

1d•$18 - $20•Onsite

About The Position

The Customer Service Representative works at the company's Mountain View, Wyoming retail location, helping customers with wireless services, devices, accounts, and billing. The role provides friendly, professional support in person and over the phone, recommends products and account solutions, assists with device setup, and troubleshoots common issues. The representative also maintains accurate customer records, documents interactions, processes payments, explains billing options, and follows cash-handling practices. They collaborate with teammates to support an organized, positive, customer-focused store environment. The position suits someone who enjoys helping people, solving problems, and learning about technology.

Requirements

Strong communication and relationship-building skills.
Positive attitude and genuine desire to help customers.
Excellent attention to detail and organizational skills.
Confidence using computers and Microsoft Office products.
Ability to learn quickly, adapt to changing situations, and make sound decisions.
Interest in technology and willingness to learn about wireless products and services.

Responsibilities

Welcome customers with a friendly, professional attitude in-store and over the phone.
Listen to customer needs and recommend suitable products, services, and account solutions.
Help customers set up devices, answer questions, and troubleshoot common issues.
Enter customer information accurately and document interactions.
Process payments, explain billing options, and handle cash accurately.
Work with teammates to maintain a positive, organized, customer-focused retail environment.
Review store updates, customer follow-ups, and team priorities.
Assist with activating services and completing customer follow-up tasks.