Member Service Specialist - Rock Springs, WY

Trona Valley Federal Credit Union•Rock Springs, WY

1d•Onsite

About The Position

Trona Valley Federal Credit Union is seeking two friendly, detail-oriented Member Service Specialists for its Rock Springs Branch. The role serves as a first point of contact for members, assisting with daily transactions, account services, and member support. The specialist is expected to provide excellent service, maintain a professional and welcoming environment, and support members in achieving financial success.

Requirements

1–3 years of related experience in customer service or financial services.
High school diploma or GED.
Strong interpersonal and communication skills.
Ability to handle confidential information with discretion.
Proficiency with a 10-key calculator and computer keyboard.
Ability to build relationships and resolve first-level conflicts diplomatically.

Responsibilities

Handle daily teller transactions and assist with opening and closing accounts, certificates of deposit (CDs), and digital services.
Provide accurate information about Trona Valley products, services, policies, and procedures.
Resolve member issues within the role’s authority or refer them to appropriate staff with recommendations.
Identify opportunities to cross-sell credit union products and services.
Act as a liaison between members and internal departments.
Maintain a professional and welcoming environment.
Adhere to Trona Valley policies and federal regulations, including Bank Secrecy Act (BSA) compliance.
Perform other duties as assigned.
Deliver excellent member service in line with Trona Valley standards.
Demonstrate strong knowledge of credit union products and services.
Accurately process member transactions.
Maintain a businesslike appearance and professional demeanor.