Overnight Closer
Planet Fitness•Thibodaux, LA
About The Position
The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. This is a non-supervisory, non-exempt position. The role involves greeting potential members, handling front-desk duties, assisting with member transactions and account updates, resolving or routing member service questions, and helping keep the club neat and clean.
Requirements
- Honesty and a good work ethic.
- Strong customer service skills.
- Basic computer proficiency.
- Communicate questions, concerns, or issues to a supervisor in a timely manner.
- Stand and walk for at least 75% of the shift.
- Talk in person or on the phone for at least 75% of the shift.
- Be able to lift up to 50 pounds for less than 30% of the time.
Responsibilities
- Greet potential members and provide a great customer experience.
- Answer phone calls politely and help with questions or concerns.
- Handle information calls and conduct tours.
- Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and member account updates.
- Address member service issues and questions, referring them to the Club Manager, Manager in Training, or Team Lead as needed.
- Help maintain the neatness and cleanliness of the club.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free membership for the employee and one family member or friend
- Team Member Support Team
- Health, dental, and vision insurance
- Critical illness insurance
- Short-term disability insurance
- Accident insurance
- Voluntary life insurance
- Pet insurance
- HSA
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
