Overnight Closer
Planet Fitness - PF Baseline Fitness•Lakewood, CO
About The Position
The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role includes welcoming potential members, handling front desk duties, assisting with member services, and helping maintain the club’s neatness and cleanliness.
Requirements
- Honesty and a good work ethic.
- Strong customer service skills.
- Basic computer proficiency.
- Ability to stand and walk for at least 75% of the shift.
- Ability to talk in person or on the phone for at least 75% of the shift.
- Ability to lift up to 50 pounds for less than 30% of the time.
Responsibilities
- Greet potential members and provide a positive customer experience.
- Answer phone calls politely and helpfully, assisting with questions or concerns.
- Take information calls and provide tours.
- Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updates to member account information.
- Address member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
- Help maintain the neatness and cleanliness of the club.
- Communicate questions, concerns, or issues to a supervisor in a timely manner.
Benefits
- Free uniforms
- Opportunity for advancement
- Training and development
- Dollars for Scholars Program
- Employee Appreciation Program
- Free membership for self and one family member or friend
- Team Member Support Team
- Health, dental, and vision insurance
- Critical illness insurance
- Short-term disability insurance
- Accident insurance
- Voluntary life insurance
- Pet insurance
- HSA
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
