Overnight Closer

Planet Fitness • Sterling, IL

3d

About The Position

The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role handles front-desk tasks, assists with member services and club upkeep, and escalates issues to club leadership as needed. The posting describes the opportunity as an Overnight Closer and lists it as full-time or part-time, non-supervisor, and non-exempt.

Requirements

• Honesty and a good work ethic.
• Strong customer service skills.
• Basic computer proficiency.
• Ability to stand and walk for at least 75% of the shift.
• Ability to talk in person or on the phone for at least 75% of the shift.
• Ability to lift up to 50 pounds for less than 30% of the time.

Responsibilities

• Greet potential members and provide a great customer experience.
• Answer phone calls politely and help callers with questions or concerns.
• Handle information calls and club tours.
• Assist with member check-ins, sign-ups, cancellations, amenity usage, and updating member account information.
• Address member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Benefits

• Free uniforms
• Training and development
• Bonus based on performance
• Flexible schedule
• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Team Member Support Team
• Health insurance
• Dental insurance
• Vision insurance
• Critical illness insurance
• Short-term disability insurance
• Accident insurance
• Voluntary life insurance
• Pet insurance
• HSA
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed