Overnight Closer

Planet Fitness•New Iberia, LA

About The Position

The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The position handles front desk activities, assists with member services and account updates, helps maintain club cleanliness, and escalates issues to club leadership as needed.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds for less than 30% of the time.

Responsibilities

Greet potential members and provide a positive customer experience.
Handle front desk tasks, including answering calls politely and assisting with questions or concerns.
Take information calls and provide tours.
Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updates to member account information.
Facilitate member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Communicate questions, concerns, or issues to a supervisor in a timely manner.
Interact with customers in a way that exceeds their wants and needs; listen empathetically, help solve problems, and use tact and appropriate language.