Seasonal Customer Service Representative - New Bedford/Dartmouth, MA
About The Position
The Seasonal Customer Service Representative provides friendly, efficient customer service and completes transactions while offering company-approved services and products. The role facilitates vehicle rentals by verifying and documenting driver information and supports an efficient rental and return experience. The position is based in an Enterprise Mobility office in the Bristol County, Massachusetts area and pays $19.00 per hour. The seasonal employment window begins in mid-May 2027 and ends on or before October 31, 2027, for a maximum of 180 days. Full-time schedules of 40 hours per week are available; schedules, including weekend and holiday work, will be discussed during the interview process.
Requirements
- Must be at least 18 years old.
- High school diploma or GED required.
- Must have a valid U.S. driver's license with no more than two moving violations and/or at-fault accidents in the past three years.
- Must have no drug- or alcohol-related conviction (DWI/DUI) on record in the past five years.
- Must have at least six months of prior customer service experience.
- Must have basic experience and understanding of a PC and Microsoft Office products.
- Must be authorized to work in the United States and must not require work authorization sponsorship from the company now or in the future.
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner.
- Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services, including optional protection products, upgrades, fuel options, and additional equipment.
- Assist customers with directions, maps, local area information, and appropriate service information.
- Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolutions to customers, other branches, and vendors.
- Place outgoing calls for callback management and other assigned purposes.
- Help assess the condition of vehicles upon return.
- Notify management of known customer problems.
- Notify management of known vehicle problems and required vehicle maintenance.
- Build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training.
Benefits
- Employee discounts on car rentals, car purchases, and more.
- 401(k) retirement plan with company match.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
