Customer Service Representative - Bedford

Commercial Bank of Texas•Bedford, TX

About The Position

The Customer Service Representative meets customer expectations for service and professionalism while assisting with basic checking, savings, and credit account transactions. The role also sells cashier’s checks, CBTx gift cards, and money orders, and requires a courteous, helpful, and knowledgeable approach with customers. The representative processes deposits, check cashing, withdrawals, loan and other payments, and related account transactions accurately and efficiently. The position includes maintaining and balancing a cash drawer, handling cash supplies, placing holds on accounts for uncollected funds, posting loan payments, and performing bank-by-mail and night-deposit functions where available. The representative also promotes and explains CBTx products and services and follows bank procedures and regulatory compliance requirements. The role is expected to produce accurate, organized work; maintain productivity and attendance; provide strong customer service; build positive working relationships; and promptly communicate significant matters, opportunities, or risks to a supervisor.

Requirements

High school diploma or equivalent.
Ability to read, write, and speak English fluently.
Good personal credit history.
Good interpersonal, mathematical, and clerical skills.
Some working knowledge of Microsoft Excel and Word.
Complete compliance training as scheduled.

Nice To Haves

One year of experience in a financial institution preferred.

Responsibilities

Recognize and address customers by name, listen to their requests, comments, or complaints, and respond appropriately under CBTx procedures.
Receive checks and cash for deposits, verify amounts and endorsements, and enter transactions accurately and promptly into computer records.
Cash checks and process withdrawals after verifying signatures and customer balances.
Receive mortgage, consumer loan, and other payments; inspect payment instruments and cash; verify amounts due; enter payments into CBTx records; and generate receipts.
Promote and explain CBTx services, including loans, insurance, IRAs, CDs, safe deposit boxes, cashier’s checks, CBTx gift cards, and money orders.
Count, check, and package coins and currency.
Maintain cash supplies within prescribed limits, order cash when necessary, prepare cash transfer slips, and count incoming cash.
Balance the cash drawer at the end of the shift, compare totals with the DCI electronic journal, and report discrepancies to a supervisor as necessary.
Place holds on accounts for uncollected funds and prepare CBTx Notices of Delayed Availability in accordance with procedures.
Post loan payments and service existing loans.
Perform bank-by-mail and night-deposit functions where available.
Complete scheduled compliance training and follow bank policies, procedures, and regulatory requirements; properly document exceptions.
Notify a supervisor of significant matters related to work quality, business opportunities, or unusual risks.
Perform other duties as assigned.