Financial Services Representative - Bedford

Carter Bank • Bedford, VA

3d • $14 - $22

About The Position

As a Financial Services Representative, you are the first point of contact for customers and help guide them through their banking needs with a proactive, personalized approach. The role combines customer interaction with financial expertise, including everyday transactions, education about self-service options, support for basic banking needs, and referrals to the appropriate next step. The position builds customer relationships and supports their financial well-being.

The representative provides transaction processing, customer and account servicing, new account and product opening, and referrals. They contribute to branch operations, compliance, retail banking growth, sales goals, professional development, and the bank’s visibility and customer acquisition through participation in sponsored events.

Requirements

• High school diploma or equivalent required; some college is a plus.
• Successful customer service and/or sales experience required.
• Intermediate customer service skills.
• Intermediate verbal, written, and listening skills.
• Basic problem-solving skills.
• Intermediate collaboration skills.
• Basic understanding of banking products and services.
• Intermediate adaptability skills.
• Basic prioritization skills.
• Basic proficiency with MS Office.
• Basic critical-thinking skills.
• Ability to stand, walk, bend, and stoop.
• Ability to sit at a desk for long periods and use a computer.
• Ability to occasionally move or lift up to 25 pounds.

Nice To Haves

• Previous experience in a retail bank or related industry preferred.
• Prior cash-handling experience preferred.
• Some college is a plus.

Responsibilities

• Provide customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring customers to partners.
• Deliver a strong customer experience by proactively engaging customers, building relationships through meaningful conversation, identifying needs, and providing solutions.
• Identify basic customer needs and generate referrals to branch associates, internal partners, and external vendor partners.
• Use bank resources to resolve basic or common account and customer issues; escalate unresolved issues for further research and provide clear, accurate answers and timely solutions.
• Follow established processes and guidelines, and comply with applicable policies, procedures, rules, and regulations.
• Participate in and support the bank’s strategic plan to grow the retail bank’s business.
• Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services.
• Develop professionally by sharpening existing skills and learning new ones through training, coaching, observations, and other learning opportunities.
• Attend and participate in bank-sponsored events to enhance the bank’s visibility and contribute to customer growth and acquisition.

Benefits

• Eligible associates may participate in Carter Bank’s benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED