Financial Services Representative

World Finance•Springfield, TN

2d•Onsite

About The Position

The Financial Services Representative (FSR) drives loan sales, manages past-due accounts, prepares individual tax returns, and works directly with customers to address financial needs. The role involves daily outbound calling, high-volume collection activity, in-person customer meetings, and closing loans. The FSR is responsible for keeping accounts current while generating new business and meeting performance expectations in sales, collections, tax services, and branch operations. Performance-based bonus opportunities and advancement are available. World Finance has helped customers meet financial needs through personal loans, tax services, and credit-building solutions since 1962. The company operates more than 1,000 branches across 16 states and describes its culture as focused on growth, promotion from within, community involvement, and work-life balance. The role is office-based, with regular in-person attendance during scheduled hours. Occasional extended hours, weekend work, and local travel to offsite locations or banks may be required.

Requirements

High school diploma or equivalent.
Valid driver's license, reliable transportation, and current insurance.
Ability to independently perform required bank runs, including transporting deposits, without relying on non-employees for transportation.
Ability to obtain required insurance licensing.
Experience in sales, customer service, collections, or account management with measurable results.
Proven ability to handle high-volume calls and difficult customer conversations.
Track record of meeting or exceeding goals in a fast-paced environment.
Strong communication, problem-solving, and organizational skills.
Basic computer skills and accurate, consistent data entry.
Ability to attend in person during scheduled work hours; occasional extended hours or weekend work may be required.
Ability to perform computer work, handle documents, and communicate information effectively.
Ability to communicate clearly and professionally in person, by phone, and electronically.
Ability to perform occasional walking, standing, bending, reaching, and similar activities, and occasional light lifting, pushing, or pulling of office materials, generally up to 30 pounds.

Nice To Haves

Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.

Responsibilities

Drive and close loan sales by taking applications, explaining terms, and asking customers for the business.
Conduct substantial daily outbound outreach for collections, application follow-up, tax services, and new business generation.
Manage delinquent accounts by securing payments and setting payment arrangements.
Contact approved, pending, and former borrowers to generate loan volume and identify opportunities for additional financial products and services.
Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
Process payments, account updates, and tax-related documentation, and document activity in company systems.
Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
Handle and balance cash and complete required bank runs to deliver deposits.
Follow company policies, procedures, and regulatory requirements.
Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
May assist with general office upkeep.