Financial Services Representative - Bedford

Carter Bank • Bedford, VA

1d

About The Position

The Financial Services Representative (FSR) is a customer-facing role and often the first point of contact for customers. The representative guides customers through banking needs with proactive, personalized service, handles everyday transactions, explains self-service options, assists with basic banking needs, and directs customers to appropriate next steps. The role focuses on building customer relationships and supporting customers’ financial well-being.

The FSR contributes to branch operations and the retail bank’s growth by providing account services, opening accounts and products, identifying customer needs, making referrals, meeting sales goals, and following established procedures and compliance requirements. The representative also develops their skills through training, coaching, and other learning opportunities, and participates in bank-sponsored events that support the bank’s visibility and customer acquisition.

Requirements

• High school diploma or equivalent required.
• Successful customer service and/or sales experience required.
• Intermediate customer service skills.
• Intermediate verbal, written, and listening skills.
• Basic problem-solving skills.
• Intermediate collaboration skills.
• Basic understanding of banking products and services.
• Intermediate adaptability skills.
• Basic prioritization skills.
• Basic proficiency with MS Office.
• Basic critical-thinking skills.
• Ability to stand, walk, bend, and stoop.
• Ability to sit at a desk for extended periods and use a computer.
• Ability to occasionally move or lift up to 25 pounds.

Nice To Haves

• Some college is a plus.
• Previous experience in a retail bank or related industry preferred.
• Prior cash-handling experience preferred.

Responsibilities

• Process transactions and provide customer and account servicing, including opening new accounts and products and making referrals to partners.
• Deliver a strong customer experience by proactively engaging customers, building relationships through meaningful conversations, identifying needs, and providing appropriate solutions.
• Identify basic customer needs and generate referrals to branch associates, internal partners, and external vendor partners in support of customers’ financial goals.
• Use bank resources to resolve basic or common account and customer issues; escalate unresolved issues for further research while providing clear, accurate answers and timely solutions.
• Contribute to efficient branch operations by following established processes, guidelines, and applicable compliance directives.
• Participate in and support the bank’s strategic plan to grow the retail bank’s business.
• Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services.
• Develop professionally by strengthening existing skills and learning new ones through assigned and self-sourced training, branch coaching, observations, and other learning opportunities.
• Attend and participate in bank-sponsored events to enhance the bank’s visibility and contribute to acquiring new customers.

Benefits

• Eligible associates may participate in Carter Bank’s benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED