Seasonal Customer Service Representative - Downtown Portland
About The Position
The Seasonal Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order pickup inquiries, processing transactions accurately, and training new employees on the register. The role involves owning customer interactions from beginning to end, addressing concerns with empathy and sound judgment, and building trust with customers and teammates. The representative uses POS and store systems to process transactions and ticket merchandise, supporting inventory accuracy. They help protect customer information, promote the Nordstrom Loyalty program and other initiatives, and contribute to a positive, team-focused environment. Hours vary based on business needs and include evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to meet the described physical requirements, including continuous movement, frequent bending and reaching, handling merchandise, and lifting items up to 25 pounds occasionally.
Responsibilities
- Understand customer needs and provide friendly service, owning interactions through resolution.
- Resolve returns, exchanges, customer concerns, and order or pickup inquiries.
- Process transactions and ticketing accurately using POS and store systems.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote the Nordstrom Loyalty program and tools, software, and services that enhance customer and employee experiences.
- Train and deliver POS/register instruction to support onboarding of new hires.
Benefits
- Medical, vision, and dental coverage options
- Retirement benefits, including 401(k)
- Paid time away and PTO accruals
- Life insurance and disability insurance
- Merchandise discount
- Employee Assistance Program (EAP) resources
- Holidays
- May be eligible for performance-based incentives or bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
