Customer Service Representative - Internal Only

City of Rockport • Rockport, TX

2d • $20 - $23

About The Position

The City is seeking a reliable, customer-focused Customer Service Representative to support the Utility Billing Department. This position serves as a primary point of contact for customers and plays an essential role in providing accurate information, processing payments, and ensuring efficient service delivery to the community.

Requirements

• Knowledge of modern office practices and procedures.
• Knowledge of City and departmental policies and procedures.
• Familiarity with utility billing policies and procedures.
• Proficiency with computers and job-related software programs.
• Strong understanding of customer service principles.
• Ability to prioritize and organize work in a fast-paced environment with frequent interruptions.
• Skill in providing professional, effective customer service.
• Skill in maintaining accurate records and files.
• Ability to use standard office equipment such as computers, scanners, fax machines, and copiers.
• Strong oral and written communication skills.
• High school diploma or equivalent.
• Ability to read, write, and perform basic mathematical calculations.
• One to two years of experience in a similar position, or sufficient experience gained through an internship or apprenticeship to understand the core duties of the role.

Responsibilities

• Answer incoming phone calls and greet customers in person, providing courteous and professional assistance.
• Respond to customer inquiries, concerns, and complaints, helping to resolve issues efficiently.
• Accept and process in-person customer payments for utility services.
• Set up new utility customer accounts and process service applications.
• Receive and process customer service requests and prepare work orders, including new utility service requests, gas leaks and water leaks, and missed garbage service.
• Process cash collections, including remote check deposits and credit card reconciliation.
• Review and process billing adjustments in accordance with City policies.
• Maintain accurate records and files.
• Perform related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED