Customer Service Representative

U-Haul•Noblesville, IN

14d•Onsite

About The Position

U-Haul is hiring a friendly, motivated Customer Service Representative to provide customer assistance and help maintain equipment at a U-Haul center in Noblesville, Indiana. The role works as part of a supportive team and uses smartphone-based technology to dispatch and return equipment, manage rentals and inventory, and assist customers with U-Haul products and services. On-the-job education is provided, including ongoing learning through U-Haul University. U-Haul offers paid working interviews, a hiring bonus, and a cash bonus after completion of its equipment inspection and verification certification program. The work involves moderate risks or discomforts, such as working around moving machinery, fumes, or irritating chemicals. Protective clothing or equipment may be required. The role also involves physical exertion, including standing for extended periods, moving indoors and outdoors, reaching at varying heights, and moving equipment weighing at least 50 pounds, with or without assistance. Applicants must be legally authorized to work in the United States without employer sponsorship. U-Haul states that, consistent with applicable state law, it will not hire or re-hire nicotine users in certain listed states. U-Haul is an equal opportunity employer and offers accommodations upon request during the selection process.

Requirements

Valid driver’s license and ability to maintain a good driving record.
High school diploma or equivalent.
Must be legally authorized to work in the United States and must not require employer sponsorship.
Ability to perform the stated physical demands, including moving equipment weighing at least 50 pounds, assisted or unassisted.
Ability to work around moving parts or machines, fumes, or irritating chemicals, using protective gear when required.

Responsibilities

Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot, including checking fluid levels.
Answer customer questions and explain products and services.
Prepare rental invoices and accept returned rental equipment.
Install hitches and trailer wiring.
Fill propane; certification is offered through U-Haul after employment.
Drive a forklift; certification is offered through U-Haul after employment.
Participate in ongoing U-Haul education through U-Haul University.
Perform other duties as assigned.

Benefits

Career stability and opportunities for advancement.
Mindset App reimbursement.
Gym reimbursement program.
Health insurance and prescription plans, if eligible.
Paid holidays, vacation, and sick days, if eligible.
Life insurance.
MetLaw legal program.
MetLife auto and home insurance.
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
401(k) Savings Plan.
Employee Stock Ownership Plan (ESOP).
24-hour physician available for kids.
Dental and vision plans.
Business travel insurance.
You Matter EAP.
LifeLock Identity Theft Protection.
Critical Illness/Group Accident Insurance.
Dave Ramsey’s SmartDollar Program.
$100 hiring bonus.
$300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program at retail stores.
Paid hands-on working interviews.