Customer Service Representative

Arrow Exterminators•Hilton Head Island, SC

14d

About The Position

Arrow Exterminators is hiring a full-time Customer Service Representative to provide service support and administration to internal and external Service Center customers. The position is paid hourly, with the rate based on experience. The representative is the first point of contact for customers. They handle incoming calls, identify issues, and work toward solutions; assist with service scheduling, payments, and customer-file updates; and make outbound calls to help ensure technicians are fully scheduled and accounts are paid. The role works in a team environment focused on meeting monthly Service Center goals. Computer skills, problem-solving ability, and a commitment to creating a positive experience in every interaction are important to success. Arrow Exterminators is a family-owned pest and termite control company founded in 1964, serving 16 states. The company describes its culture as family-oriented and welcoming. It is an equal opportunity and drug-free workplace, and conducts pre-employment drug screens and background checks. Arrow Exterminators also states its commitment to hiring and participating in acts of service for veterans and active-duty U.S. military members.

Requirements

Working knowledge of Microsoft Office Suite.
High school diploma or equivalent.
Present a professional appearance.
Able to work a minimum 40-hour workweek.
Willing to work minimal overtime as needed.

Responsibilities

Serve as the first point of contact for internal and external customers.
Handle incoming calls, identify customer problems, and find solutions.
Assist customers with scheduling service, making payments, and updating customer files.
Make outbound calls to help ensure technicians are fully scheduled and accounts are paid.
Work with the team toward monthly Service Center goals.