Customer Service Representative - Float Teller

The National Bank of Indianapolis • Indianapolis, IN

1d

About The Position

The Customer Service Representative - Float Teller is the front line of the client experience, delivering prompt, accurate, high-quality service at the teller window and building trusted relationships. The role requires flexibility to work across any of the Bank’s 13 Banking Center locations to support staffing needs. The representative processes transactions, assists clients with account and service information, identifies referral opportunities, and follows banking, operational, security, and confidentiality requirements. The Bank provides training and support in a workplace that values excellence, integrity, respect, and employee growth.

Requirements

• High school diploma or equivalent.
• Exceptional attention to detail and a high degree of accuracy.
• Strong communication and customer service skills, with a professional demeanor.
• Excellent interpersonal skills and the ability to engage effectively with individuals from diverse backgrounds.
• Basic computer proficiency and familiarity with terminal systems.

Nice To Haves

• Six months or more of cash handling experience is preferred for entry-level candidates.

Responsibilities

• Deliver exceptional customer service while upholding the Bank’s Culture of Excellence.
• Operate a teller window efficiently and process transactions accurately and promptly.
• Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals.
• Provide clients with clear, accurate information about accounts, products, and services.
• Maintain knowledge of Bank products and services to identify referral and cross-selling opportunities.
• Evaluate client needs and connect customers with appropriate team members or departments.
• Balance cash and transactions daily and verify totals accurately.
• Maintain working knowledge of the branch capture system.
• Comply with banking regulations, internal policies, and operational procedures.
• Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk.
• Work across any of the Bank’s 13 Banking Center locations to support staffing needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED