Full-Time Customer Service Rep

Staples Enterprises•Sanborn, MN

11d

About The Position

The Customer Service Representative provides positive, courteous customer engagement by operating the cash register and electronic scanner, itemizing and totaling purchases, accepting payment, providing change, and assisting with bagging. The role helps ensure efficient store operations during the assigned shift in accordance with company policies and procedures, while contributing to store profitability and delivering strong customer service. The position reports to and receives direction from the Store Manager and Assistant Manager. It also supports store upkeep, food-handling procedures, security, compliance with applicable regulations, and the company’s corporate image. The role includes required training and ongoing self-development.

Requirements

High school diploma or GED preferred.
Excellent customer service skills.
Strong communication skills.
Ability to read and follow written instructions.
Ability to work in a fast-paced environment.
Strong attention to detail and problem-solving skills.
Ability to manage and prioritize a variety of activities simultaneously.
Physical ability to perform light-to-medium lifting (up to 50 lbs.), pushing, pulling, reaching, bending, and walking.
Ability to stand for several hours at a time.
Availability to work days, evenings, weekends, and holidays.
Ability to work around outside weather conditions and in walk-in coolers and freezers frequently.
Ability to handle raw, frozen, and cooked food products where applicable.
Ability to work with nuts and other allergens.

Responsibilities

Greet customers and promote outstanding customer service to guests and associates.
Handle cash accurately, accept customer payments, and provide change.
Assist in training new hires and provide guidance and coaching when needed.
Open and close registers, prepare deposits, and reconcile cash drawers.
Handle customer complaints, resolve issues promptly and appropriately, or escalate them to management when necessary.
Drive sales through effective customer communication.
Complete required paperwork and maintain transaction logs as necessary.
Inform a supervisor about equipment breakdowns or needed adjustments.
Follow appropriate food-handling procedures and handle food products where applicable.
Work with visual marketing to keep shelves and racks stocked, clean, and neat.
Maintain the upkeep and appearance of all parts of the store, including restrooms and the storefront.
Follow daily, opening, and closing procedures; ensure transactions are correct and mistakes are noted or corrected.
Comply with City, County, and State regulations, policies, laws, and ordinances.
Protect store assets by following security processes, checking identification when appropriate, and remaining alert to customer behavior.
Maintain and develop the company’s corporate image and reputation through ethical conduct, confidentiality, and customer service.
Pursue continuous improvement through self-development and educational training, and attend training sessions required by law or the company.