CSR1 Bilingual is a plus! Full-time & Great Benefits!

Wilberts Inc.•Williamson, NY

7d•$18 - $22

About The Position

The Customer Service Representative welcomes and greets customers, helps them gain admission to the yard, and explains Wilbert’s rules and policies. The representative answers telephone inquiries and helps customers locate automotive parts, using available resources and software. The role also includes identifying inventory items, entering merchandise into the POS workstation, and processing payments. The position provides information, admission, and cashier services while maintaining a professional and positive manner. It supports a safe and orderly customer experience by enforcing facility rules, inspecting tools and personal belongings entering and leaving the facility, following safety procedures, and maintaining indoor and outdoor areas. The job requires regular time on one's feet and work both indoors and outdoors, with possible exposure to moving mechanical parts, fumes or airborne particles, and weather conditions. The work environment is smoke-free. Wilbert’s describes itself as a family-owned automotive recycling company based in Webster, New York, and says new employees receive training and equipment. The role is full-time, non-exempt, with a stated 9 a.m.–5 p.m. shift and rotating weekend availability needed.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Automotive industry experience or knowledge.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform the essential duties satisfactorily, with reasonable accommodations as applicable.
Ability to stand, walk, use hands, and talk or hear regularly; the employee will be on their feet for long periods.
Ability to climb or balance and stoop, kneel, crouch, or crawl frequently.
Ability to frequently lift and/or move up to 50 pounds; heavier merchandise requires lifting devices and/or assistance.
Weekend availability for a rotating schedule.

Nice To Haves

Bilingual ability is a plus.
Previous experience is beneficial but not required.

Responsibilities

Welcome and greet customers and help them gain admission to the yard while explaining Wilbert’s rules and policies.
Answer telephone inquiries and provide information about Wilbert’s.
Direct customers to automotive parts using available resources and software.
Identify parts from inventory, enter merchandise into the POS workstation, and receive payments.
Provide in-person and telephone customer service with a professional and positive attitude.
Perform information, admission, and cashier services, including explaining policies and procedures and handling cash, store credit, and credit-card transactions.
Use software to assist customers with their part-pulling experience.
Enforce Wilbert’s U-Pull It rules and policies, including inspecting tools and personal belongings entering and exiting the facilities.
Maintain a clean and safe workstation in the indoor retail area.
Clean and maintain the outdoor parking lot and yard entrance area.
Return wheelbarrows and carts to the holding area.
Promote Wilbert’s family of businesses in person and over the phone.
Follow all safety policies and procedures.