Customer Service Representative - Del Valle

Liberty Military Housing•Oceanside, CA

12d

About The Position

Liberty Military Housing is seeking a Customer Service Representative to serve prospective and current residents in a multifamily residential community. The role provides customer service by phone and in person, manages resident service requests and concerns, and supports the move-in, leasing, renewal, and move-out processes. The representative helps show homes, prepare and complete lease paperwork, coordinate service requests with maintenance, and follow up to ensure work is completed to residents’ satisfaction and company standards. The role also includes general office and administrative work, outreach marketing, property inspections, and participation in community and work-related events. The position requires a valid driver’s license and the ability to travel between locations using a company or personal vehicle or electric cart. A flexible schedule, including weekends, off-hours, and emergencies, may be required.

Requirements

Six months or more of residential property management or customer service experience is preferred.
Proficiency with personal computers, keyboards, internet searches, email, and math is preferred.
Familiarity with Microsoft Office, including Word and Excel, and other software applications such as Yardi and Payscan is preferred.
Effective communication and interaction skills to exchange information and give and receive work direction with customers, vendors, management, and coworkers.
Ability to work in a fast-paced environment, multitask, prioritize, and complete assigned duties.
Positive and professional demeanor in all interactions.
Valid driver's license.
Ability to operate a company or personal vehicle or an electric cart.
Availability to work a flexible schedule, including weekends, off-hours, and emergencies as required.

Nice To Haves

Six months or more of residential property management or customer service experience.
Proficiency with personal computer skills, keyboarding, internet searches, email correspondence, and math.
Experience with Microsoft Office, including Word and Excel, and software such as Yardi and Payscan.

Responsibilities

Provide information to prospective residents about leases, the community, and the move-in process.
Prepare lease documents and ensure lease paperwork is completed and entered into the system.
Support residents through the move-in, lease renewal, and move-out processes, including notices to vacate and resident transfers.
Respond to and manage resident complaints and service issues, coordinating with appropriate staff to address concerns.
Follow up with residents regarding work orders, service requests, and community issues.
Coordinate with the maintenance team to ensure service requests are assigned, scheduled, and completed in a timely manner.
Confirm with residents that services have been completed according to company standards and meet their satisfaction.
Promote positive resident relations through timely responses to concerns and requests.
Conduct outreach marketing activities, including market surveys and competitor visits.
Perform general office duties, including answering phones, filing, special projects, and assignments.
Perform administrative and computer tasks, including email communications and entering information into company systems such as Payscan and Yardi.
Compose and distribute correspondence and notices, including renewal, move-out, and maintenance-related notices.
Conduct or participate in unit, property, and community inspections and walks to help ensure the community meets quality standards.
Attend department or regional meetings, resident and community events, seminars, and other work-related events.
Comply with OSHA safety regulations, applicable local health, safety, and environmental laws, Fair Housing requirements, and company policies and procedures.
Operate a company or personal vehicle to travel to work locations.