Customer Service Representative - Part Time As Needed Patient Registration
About The Position
The Customer Service Representative - Patient Registration is the first point of contact for patients, helping them access care through fast, compassionate, and accurate registration. This frontline healthcare customer service role supports patient experience, hospital operations, and revenue cycle success. The representative works across multiple computer systems, handles phone and in-person interactions, and collaborates with clinical teams in a fast-paced environment. No healthcare background is required; training is provided. This is a PRN, part-time as-needed position at Ascension Sacred Heart Emerald Coast. Open availability for day, evening, and overnight shifts is required, as is availability for weekends and holidays. Shifts range from 8 to 12 hours and include a rotating on-call schedule. PRN associates may be cross-trained in multiple departments as needed.
Requirements
- Exceptional customer service experience and strong communication and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain high attention to detail.
- Comfort working with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
- Open availability for day, evening, and overnight shifts; weekend and holiday availability; and participation in a rotating on-call schedule.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work; not required.
Responsibilities
- Provide customer service and assist patients and families with check-in and registration using multiple computer systems.
- Answer phones and quickly gather accurate patient information.
- Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Professional learning and development opportunities through exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
