Seasonal Customer Service Representative - Scottsdale Fashion Square

Nordstrom • Scottsdale, AZ

1d • Onsite

About The Position

The Customer Service Representative supports the Nordstrom customer experience by providing friendly, solutions-focused service. The role includes resolving returns and exchanges, answering order and pickup inquiries, processing transactions and ticketing, and helping maintain inventory accuracy. Representatives build relationships with customers and teammates, protect customer information, and promote Nordstrom programs and services. Hours vary based on business needs, including evenings and weekends.

Requirements

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to provide POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.
• Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and awkwardly shaped items, including reaching for and lifting them above the head.
• Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

• Understand customer needs and own interactions from start to finish, including returns, exchanges, and order or pickup inquiries.
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance, and resolution of issues.
• Promote the Nordstrom Loyalty program and new tools, software, and services that enhance the customer and employee experience.
• Train and support onboarding of new hires on POS/register systems.

Benefits

• Medical, vision, dental, retirement, and paid time away.
• Life insurance and disability coverage.
• Merchandise discount and EAP resources.
• Potential eligibility for performance-based incentives or bonuses.
• 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, and holidays; eligibility requirements may apply.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed