Customer Service Representative (Clerical Assistant 3)
About The Position
This position provides essential support to customers by answering inquiries, explaining procedures, and guiding people through driver and vehicle service requirements. The role requires clear communication, careful judgment, and strong attention to detail when handling complex information. As a Customer Service Representative, you will perform the following duties: Customer Inquiry Support: Respond to questions about driver licensing, vehicle services, REAL ID, and related PennDOT information. Information Analysis: Review and interpret detailed records to provide accurate guidance to customers. Record Processing: Complete updates to customer records, issue temporary credentials, and apply proper fee waiver documentation. Exam Scheduling: Schedule, adjust, or cancel all types of driver licensing exams based on customer needs. Written Communication: Compose clear and complete email responses and prepare messages for additional research when required. Issue Identification: Recognize potential system or communication errors and alert supervisors when broader customer impact is possible.
Requirements
- One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
- One year of moderately complex clerical experience
- An equivalent combination of experience and training
- Willing and able to travel to Harrisburg for a minimum of six weeks for training and orientation
- Able to perform essential job functions
Nice To Haves
- Experience using a PC or laptop
- Experience using Microsoft computer applications such as Word, Excel, and Outlook
- Experience effectively communicating orally and in writing
- Experience working in a call center
- Experience with customer service
- Bilingual
Responsibilities
- Respond to questions about driver licensing, vehicle services, REAL ID, and related PennDOT information
- Review and interpret detailed records to provide accurate guidance to customers
- Complete updates to customer records, issue temporary credentials, and apply proper fee waiver documentation
- Schedule, adjust, or cancel all types of driver licensing exams based on customer needs
- Compose clear and complete email responses and prepare messages for additional research when required
- Recognize potential system or communication errors and alert supervisors when broader customer impact is possible
Benefits
- Travel expenses will be paid
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
