Customer Service Representative (Clerical Assistant 3)
About The Position
This position provides customer assistance for a wide variety of driver and vehicle service inquiries. It requires clear communication, independent decision making, and a strong focus on customer satisfaction. As a Customer Service Representative, you will perform the following duties: Inquiry Response: Handle telephone, email, and internet questions related to BMV, BDL, REAL ID, and Snowmobile or ATV services Customer Interaction: Use active listening to identify needs and give clear direction for driver and vehicle service questions Decision Making: Interpret unpredictable customer inquiries and determine proper procedures within policies and regulations Record Analysis: Review licensing and motor vehicle records to explain requirements such as sanctions or restoration steps System Navigation: Use reference materials and navigate many computer screens to provide accurate information Written Communication: Compose clear emails and messages to address customer problems or request further processing.
Requirements
- One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or One year of moderately complex clerical experience; or An equivalent combination of experience and training.
- This position requires you to travel to Harrisburg for a minimum of six weeks for training and orientation.
- You must be able to perform essential job functions.
- Undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.
Nice To Haves
- Experience using a PC or laptop
- Experience using Microsoft computer applications such as Word, Excel, and Outlook
- Experience effectively communicating orally and in writing
- Experience working in a call center
- Experience with customer service
- Bilingual
Responsibilities
- Handle telephone, email, and internet questions related to BMV, BDL, REAL ID, and Snowmobile or ATV services
- Use active listening to identify needs and give clear direction for driver and vehicle service questions
- Interpret unpredictable customer inquiries and determine proper procedures within policies and regulations
- Review licensing and motor vehicle records to explain requirements such as sanctions or restoration steps
- Use reference materials and navigate many computer screens to provide accurate information
- Compose clear emails and messages to address customer problems or request further processing
Benefits
- Travel expenses will be paid.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
