Customer Service Representative (Clerk 3)
About The Position
At Service Nova Scotia, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia’s vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business. As a Customer Service Representative, Transaction Services, you complete transactions and provide quality service to our individual and business customers.
Requirements
- A minimum of four years of experience in a fast-paced, front line customer service environment.
- Experience in balancing accounts.
- Excellent attention to detail.
- Excellent judgment.
- Strong communication skills.
- Demonstrated ability to diplomatically deal with the general public and to effectively manage difficult client engagements.
- Strong data entry and computer skills.
- A high aptitude to acquire, retain, organize and apply policies and procedures.
- Strong prioritization and problem-solving skills.
Nice To Haves
- Knowledge of Service Nova Scotia programs.
- Bilingualism (French and English).
- Ability to scrutinize and reconcile financial information and to detect and resolve discrepancies.
- Experience in cash handling.
Responsibilities
- Working in a fast paced, continuously evolving service delivery environment, you scrutinize records, process documents, and apply relevant legislation and policy.
- Issue primary identity documents such as Driver’s Licenses and Nova Scotia Identification cards.
- Maintain security/control of public funds and issuing and securing control of serial numbered and non-serial numbered inventory.
- Accurately enter and retrieve data from automated systems while exercising a high degree of confidentiality.
- Interact with the general public, providing excellent customer service.
Benefits
- Defined Benefit Pension Plan
- Health
- Dental
- Life Insurance
- General illness
- Short and Long Term Disability
- Vacation
- Employee and Family Assistance Programs
- Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
- Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
- Countless career paths
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
