Clerical Assistant 3
About The Position
This Clerical Assistant 3 position at the Office of State Inspector General (OSIG) performs complex clerical work which supports our investigative programs. Success in this role relies on knowledge and application of Department of Human Services (DHS) and OSIG procedures and systems, call center experience, knowledge of various software packages, and the ability to exercise independent judgment throughout the course of its duties. This position answers customer calls on a multi-line wireless telephone system and completes a variety of complex clerical duties. Work is performed with considerable independence using analytical, organization, and customer service skills and applying sound judgment.
Requirements
- One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or One year of moderately complex clerical experience; or An equivalent combination of experience and training.
- One year experience in a call center environment.
- Solid written and verbal communication skills.
- Ability to multi-task.
- Ability to perform essential job functions.
- Must adhere to the values and ethics of the OSIG.
Nice To Haves
- Experience analyzing electronic data and creating or manipulating Excel data spreadsheets
- Experience working with Department of Human Services databases or systems such as Client Information System (CIS) or Automated Restitution Referral and Computation (ARRC)
- Customer service experience
- Experience handling or maintaining confidential information
- Experience proofreading documents
Responsibilities
- Enter tips received via welfare fraud tipline, make data and narrative entries in accordance with office procedure and confidentiality policy
- Review data and provide information to callers about overpayments, intercepts, and related situations; discuss and explain claim computations and resolution processes
- Analyze tips and research claim data to determine if the case should be forwarded to investigative staff
- Label, organize, retrieve, and keep files current for multiple programs
- Review documents, prepare correspondence, enter and track data, monitor reports, and perform related work as assigned
Benefits
- Telework: You may have the opportunity to work from home (telework) part-time up to eight days per month based on operational needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
