⚡ Customer Service Representative (Call Center)

Plugz Electric • Forest Lake, MN

10d • Hybrid

About The Position

At Plugz Electric, we’re a family-owned and operated electrical company built on trust, reliability, and doing right by our customers and our team. We’re growing fast and building a team that thrives in a high-performance, fast-paced environment. We’re hiring a Customer Service Representative (CSR) to join our call center team. This is a high-volume, fast-paced role where you’ll handle both inbound customer calls and outbound speed-to-lead follow-ups. When a new lead comes in, speed matters —you’ll be expected to respond within minutes. This is a role for someone who can move quickly, stay organized, and confidently engage customers.

Requirements

• Must be located within 60 minutes of our office
• Open to a hybrid schedule (in-office + remote)
• Available for evenings and/or weekends as needed
• Dependable and reliable – you show up and perform consistently
• Thrives in a fast-paced, ever-changing environment
• Confident on the phone (both inbound and outbound calls)
• Strong communication skills (must speak English proficiently)
• Ability to multitask and stay organized under pressure
• Positive attitude and team-first mindset

Nice To Haves

• Electrical or home services experience is a plus (not required)

Responsibilities

• Answer inbound customer calls and respond to inquiries
• Make outbound calls to new leads quickly (speed-to-lead follow-up)
• Schedule service appointments efficiently and accurately
• Handle multiple conversations and tasks at once
• Maintain accurate data entry and job details
• Communicate clearly with customers and internal teams
• Deliver a high-quality, professional customer experience

Benefits

• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Wellness resources
• Performance-based bonus structure tied to results
• Bonus for appointments booked from inbound + outbound calls
• Bonus for speed-to-lead response time (quick follow-up wins)
• Bonus for show rate / quality bookings
• Office snacks provided
• Supportive, family-oriented team culture
• Fast-growing company with real advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed