Call Center Customer Service Representative

Veolia Environnement SA • Teaneck Township, NJ

19h • Onsite

About The Position

Performs assigned tasks within established procedures in various phases of the Customer Service Operations.

Requirements

• High School Diploma/GED is required.
• Ability to multitask.
• Call center environment experience required.
• Good verbal and written communication skills.
• Ability to sit for extended periods of time.
• Oral and written communication skills, as well as auditory acuity.
• Strong problem-solving skills and ability to independently follow through on tasks and projects.
• Must pass entry level test.

Responsibilities

• Utilize multi-screen monitors in the daily processing of customer inquiries.
• Respond to customer inquiries.
• Receive inbound calls, make outbound calls, and handle other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
• Prepare necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
• Record and process meter readings supplied by customers.
• Maintain professional interactions with internal and external customers and/or departments.
• Operate company systems, devices and software applications.
• Perform other similar or less skilled work, as assigned.
• Assist employees of a higher classification, as assigned.

Benefits

• Paid time off policies
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement plans
• Savings accounts
• Tuition reimbursement
• Paid volunteering

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED