Customer Service Representative - Field

Armstrong Group•Connellsville, PA

About The Position

The Customer Service Representative works in a local customer sales and service office, resolving customer issues involving billing inquiries, sales opportunities, and product troubleshooting. The role responds to customer correspondence, enters sales and service orders, updates customer account information, reconciles a cash drawer, and maintains customer files that may contain confidential information. The representative consults with customers about available products and services, presents company offerings, and helps meet system, team, and individual customer service and sales goals. The position also involves using provided training materials and job aids, completing applicable training, and performing other assigned administrative duties. The successful candidate can work independently and as part of a team, communicate effectively in writing and verbally, and respond quickly and logically to customer inquiries. Patience and courtesy in difficult customer situations, strong organization, and effective multitasking are important. Regular, punctual, and consistent attendance is required.

Requirements

Ability to work independently and as part of a team.
Ability to communicate effectively verbally and in writing, think quickly and logically, and respond promptly to customer inquiries.
Patience and courtesy in difficult customer relations situations.
Strong organizational skills and the ability to multitask efficiently and effectively.
Excellent interpersonal and organizational skills, including the ability to manage multiple conflicting priorities.
Demonstrated ability to solve complex problems and make sound judgments and ethical decisions.
Excellent written, oral, and interpersonal communication skills.
Regular, punctual, and consistent attendance.
High school diploma or equivalent.
Excellent PC and computer applications skills.

Nice To Haves

1–2 years of customer service experience preferred.
Advanced degrees or certifications preferred.
Ability to develop through coaching and counseling.

Responsibilities

Resolve customer issues in a local customer sales and service office, including billing inquiries, sales opportunities, and product troubleshooting.
Respond to customer correspondence in an appropriate timeframe and manner.
Accurately enter sales and service order information and update customer account details, including telephone and contact numbers.
Consult with customers about available products and services to help achieve company sales and upgrade goals.
Reconcile the daily cash drawer.
Use provided training materials and job aids to resolve customer issues quickly and accurately.
Create and maintain customer files, including confidential information.
Present company products and services effectively.
Help achieve system, team, and individual customer service goals and standards.
Assist with other assigned duties and administrative tasks.
Complete applicable training.