Customer Service Representative - Field Services

Invitation Homes • Tampa, FL

12d

About The Position

As a Customer Service Representative – Field Services at Invitation Homes, you provide administrative support, customer service, and maintenance solutions to residents and other partners in a fast-paced environment. The role supports maintenance and turn-and-rehab operations, including monitoring work requests, coordinating technician schedules, addressing resident maintenance concerns, reviewing work order proposals, assisting with vacant utility issues, and coordinating eviction-related schedules and property removal.

Requirements

• High school diploma or GED.
• Proven experience in customer service or administrative functions.
• Excellent organizational skills and a high level of attention to detail.
• Strong verbal and written communication skills.
• Effective customer service and conflict-resolution skills.
• Intermediate proficiency in MS Word, Excel, Outlook, and Adobe.

Nice To Haves

• Experience in the property management or maintenance industry is helpful.

Responsibilities

• Monitor maintenance and turn-and-rehab dashboards and task center daily to help ensure efficient responses to work requests and communications.
• Manage Maintenance Technician and/or Superintendent daily schedules and assignments to support optimum efficiency.
• Serve as the first point of contact for maintenance-related resident concerns and collaborate with internal teams on appropriate corrective action.
• Review and approve or decline work order proposals within the approval limit, verifying scope, documentation, and pricing.
• Research and coordinate vacant utility issues to help ensure utilities are activated in a timely manner.
• Manage and facilitate eviction schedules and personal property holds; coordinate eviction clean-outs and/or personal property removal.
• Perform other duties as assigned.

Benefits

• Competitive pay and an annual bonus program for all associates.
• Generous paid time off, including vacation accrual, sick time, volunteer time, and standard and floating holidays.
• 401(k) with company matching contributions.
• Casual dress.
• Team events and gatherings.
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.
• Health, dental, vision, and life insurance.
• Long-term and short-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED