Customer Service Representative - Roosevelt Field

Nordstrom•Garden City, NY

13d•$19 - $20

About The Position

The Customer Service Representative is at the heart of the Nordstrom customer experience, providing friendly service, resolving returns, supporting order pickup, processing transactions accurately, and mentoring new employees on the register. The role involves owning customer interactions from start to finish, building trust with customers and teammates, and contributing to a positive team environment. Hours vary based on business needs and include evenings and weekends.

Requirements

Strong ability to build relationships with customers, peers, and leaders.
Proficiency with multiple operating systems, including MS Windows, iOS, and Android.
Clear, effective communication and strong interpersonal skills.
Ability to train and deliver POS/register training to support new-hire onboarding.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong ownership, accountability, and follow-through.
Ability to meet the stated physical requirements, including continuous movement, frequent bending and reaching, and lifting merchandise.

Responsibilities

Deliver friendly service by understanding customer needs and owning interactions, including returns, exchanges, order inquiries, and pickup support.
Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
Build relationships with teammates and contribute to a positive, team-focused environment.
Protect customer information security and privacy through education, compliance, and issue resolution.
Promote the Nordstrom Loyalty program and tools, software, and services that enhance the customer and employee experience.
Train new hires on POS and register procedures.