Customer Service Representative

Americold • New Ulm, MN

14d • $18 - $21

About The Position

The Customer Service Representative responds to customer inquiries and complaints concerning work orders, shipments, and inventory counts, providing prompt and efficient service. The role serves as a liaison between customers and internal teams to support account administration, scheduling, invoicing, credit changes, and order processing. It also provides clerical support, including maintaining records, handling order paperwork, answering phones, and greeting visitors. Occasional business travel by automobile or airplane may be required, and the position may involve visiting warehouse operations in temperatures at or below freezing.

Requirements

• High school diploma or GED.
• No prior customer service or clerical experience is required (minimum 0 years).
• Ability to communicate clearly in writing and verbally with customers and team members.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data-entry skills.

Nice To Haves

• Ability to manage multiple tasks efficiently.
• Adaptability and initiative in dynamic work environments.
• Experience working with challenging customers.
• Understanding of customer product storage and handling requirements.
• Ability to collaborate effectively with colleagues and respond appropriately to feedback.
• Familiarity with Warehouse Management Systems.
• Familiarity with Microsoft Office Suite.
• Experience operating desktop computers.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management to support continuous improvement.
• Coordinate between customers and internal teams on account administration, invoicing, and credit changes.
• Generate and process customer work order paperwork, including special requests, expedited orders, tracking, and inventory records.
• Verify computer-generated invoices for accurate account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues involving refused product, overages or shortages, and damaged orders.
• Perform other essential duties as applicable and assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED