Customer Service Representative CSI#1551

Chevron•Novato, CA

9h•Onsite

About The Position

Chevron Stations Inc. is hiring a Customer Service Representative to provide customer service and perform cashiering, food preparation, and cleaning duties at a Chevron gas station in Novato, California. The position is part-time, with morning shifts and weekend availability. The role includes retail and fuel sales, cash handling, preparing food and hot beverages, stocking products, promoting store offers, and maintaining clean indoor and outdoor facilities. Employees are expected to follow CSI safety, security, quality, cash-handling, food-safety, sanitation, and customer-service procedures; maintain professional conduct and appearance; report incidents promptly; and attend work regularly and punctually. The job involves standing and walking for extended periods, handling products, working with hot equipment using appropriate protective equipment, and periodic exposure to outdoor conditions and cold storage areas. The posting also lists benefits and programs available to employees, with some offerings subject to eligibility or purchase.

Requirements

Sufficient English proficiency to understand CSI policies, safety training, and work instructions and to communicate effectively about work matters with customers and coworkers.
Availability to work a variety of hours, potentially including early mornings, evenings, weekends, overnight shifts, and holidays.
Strong attention to detail.
Ability to handle challenging situations professionally and exercise exceptional judgment.
Ability to work independently and as part of a team.
Must possess current food-handling certificates where required by law in specific locations.
Must meet the stated minimum age: 18 or older for California and Oregon locations; 21 or older for Washington locations, graveyard shifts from 10 p.m. to 6 a.m., and management positions.
Ability to stand and walk for extended periods on hard and uneven surfaces.
Ability to bend, lift, push, and move products using proper lifting techniques; use team lifting for objects that are too heavy or awkward, including objects over 25 pounds.
Ability to stand, bend, and reach constantly and perform a moderate amount of manual dexterity for KKC procedures.
Ability to work safely with equipment that can create and retain very high temperatures, using appropriate personal protective equipment.
Ability to tolerate periodic outdoor exposure and moderate exposure to walk-in coolers and freezers at 34°F or lower.
Frequent handwashing and attention to personal cleanliness standards.

Nice To Haves

Cooking or restaurant experience preferred.

Responsibilities

Provide exceptional, courteous guest service; greet and thank customers and maintain eye contact.
Process retail and fuel sales accurately and safely using multiple forms of payment, following CSI procedures.
Maintain the cash drawer within the required maximum, secure funds in a safe, and reconcile cashier sales at the end of each shift.
Clean indoor and outdoor station facilities, including restrooms, islands, pumps, and car wash facilities when applicable.
Prepare food and hot beverage products, including KKC products, and follow applicable food-safety and sanitation procedures.
Monitor and restock ExtraMile and/or KKC foodservice and beverage products to maximize sales and minimize loss.
Promote store specials and marketing programs.
Cross-check delivered goods for price accuracy, distribute them throughout the store, and keep shelves and coolers stocked.
Follow local legal requirements for activating and filling vehicle fuel tanks where applicable (Oregon only).
Maintain professional contact with coworkers, customers, vendors, contractors, and the community.
Follow CSI safety, security, quality, loss-prevention, and other company policies and procedures; promptly report accidents or incidents.
Maintain a neat appearance and personal hygiene in accordance with CSI image standards.
Attend work regularly and punctually.
Perform other duties as assigned by management.