Customer Service Rep (Call Center) (Venice, FL)

MITER Brands • Venice, FL

9h • $18 - $22 • Onsite

About The Position

The Customer Service Representative plays a key role in delivering a positive customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. The position supports builders, contractors, and homeowners and partners with internal teams to ensure quality outcomes.

The role involves communicating with customers by phone and email, assessing concerns, handling warranty claims, coordinating field technician schedules, tracking service requests and payments, and keeping customers and internal partners informed. Product knowledge, warranty processes, and internal systems can be learned with training and on-the-job support.

This is an onsite position in Venice, Florida, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The stated hourly pay is $18–$22, based on experience.

Requirements

• High school diploma or equivalent.
• Ability to communicate clearly, professionally, and empathetically with customers by phone and email.
• Problem-solving ability to assess concerns and determine appropriate next steps.
• Strong attention to detail when managing requests, documentation, and follow-ups.
• Ability to manage multiple requests and deadlines in a fast-paced environment.
• Ability to collaborate effectively with cross-functional teams.
• Ability to handle sensitive situations, payments, and customer data responsibly.

Nice To Haves

• Two to three years of previous customer service experience is preferred.
• Customer service experience in manufacturing, building materials, or construction-related environments.
• Experience with windows, millwork, or warranty processes.
• Ability to learn product knowledge related to windows and doors, warranty processes, and internal service, scheduling, and payment systems.

Responsibilities

• Resolve customer warranty inquiries and coordinate service solutions from initial contact through resolution.
• Communicate clearly and professionally with customers by phone and email.
• Assess customer concerns, determine appropriate next steps, and drive issues toward resolution.
• Validate and process warranty claims efficiently.
• Coordinate field service technician schedules across assigned regions and prepare technicians for service visits.
• Communicate service timelines and expectations to customers.
• Manage requests, documentation, follow-ups, payments, and customer data accurately and responsibly.
• Collaborate with Field Service, Sales, Leadership, Engineering, and other internal teams.
• Keep customers informed and provide internal partners with complete, timely information.
• Meet service commitments, quality standards, and expected resolution timelines while managing changing priorities.

Benefits

• Competitive pay.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Three medical plan options and prescription drug coverage.
• Dental insurance.
• Vision insurance.
• Teladoc virtual healthcare services.
• Employee Assistance Program.
• Annual Wellness Clinic.
• Company-paid life insurance and voluntary life insurance.
• Company-paid short-term and long-term disability.
• Supplemental hospital indemnity, critical illness, and accident insurance.
• Tuition reimbursement program.
• Legal insurance.
• Identity theft protection.
• Pet insurance.
• Team member discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED