Customer Service Representative Kent, WA

Cosentino • Kent, IN

4d • $22 - $25 • Onsite

About The Position

Cosentino is seeking a Customer Service Representative in Kent, Washington, to serve as a key liaison between customers and the company in a multinational, growing environment. The role provides customer service and administrative support for inquiries about pricing, products, inventory availability, delivery schedules, order confirmations, invoicing, and collections. It also supports the sales team and showroom operations, resolves issues throughout the order-to-delivery process, and performs related duties as requested. Responsibilities may evolve based on business needs, and additional duties may be assigned.

Requirements

• At least 3 years of customer service experience.
• At least 2 years of invoicing and order-entry experience.
• High school diploma or GED.
• Computer literacy, including Outlook, Excel, and Word.
• Excellent customer service skills and experience working directly with end customers in a fast-moving, dynamic organization.
• Ability to multitask and work in an extremely fast-paced environment.
• Exceptional customer-facing and interpersonal skills, both written and verbal.

Nice To Haves

• Customer service experience in construction, manufacturing, distribution, or a related industry.
• College degree.
• Experience using SAP, an ERP system, or an order system.

Responsibilities

• Develop and maintain customer relationships while handling operational responsibilities.
• Process, monitor, and follow up on customer purchase orders.
• Provide administrative support and delivery information, track order status, and proactively inform customers and the sales team about discrepancies.
• Communicate material lead times, product availability, and pricing promptly and courteously.
• Create and correct invoices and process material returns.
• Schedule showroom visits and lead material viewings and reservations.
• Resolve customer issues from order through delivery and maintain customer accounts receivable.
• Support customers by phone, in person, and email.
• Perform SAP analyses as requested by the General Manager, Operations Manager, or sales and promotion teams.
• Manage and maintain the showroom, including ordering and stocking supplies, maintaining equipment, and placing marketing materials.
• Log daily visitors and events in Salesforce.
• Support the sales team by preparing sample shipments, checking material stock, and flagging potential stock issues.
• Perform other tasks as requested by the manager.

Benefits

• Medical, dental, and vision insurance.
• Short-term and long-term disability insurance.
• Basic life and supplemental insurance.
• Eligibility to enroll in the 401(k) Retirement Plan starting the first of the month.
• Vacation time accrued monthly, subject to company policy.
• Five days of sick time.
• Two floating holidays annually for full-time employees; employees hired after July 1 receive one floating holiday for that calendar year.
• Potential annual award based on individual and company performance, subject to the company plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED