Associate Customer Service Representative (WA)
About The Position
Washington Water Service is hiring an Associate Customer Service Representative in Puyallup, Washington. The role provides proficient, high-quality assistance to new and existing customers, working under direct supervision while exercising independent judgment and initiative. The position requires effective working relationships with others and is fully onsite at the assigned office. The schedule is Monday through Friday, 11:00 a.m. to 7:30 p.m. or 10:00 a.m. to 6:30 p.m., depending on daylight savings. The employee must be available to work extended hours as required for customer needs. The role handles customer inquiries and service needs, including billing, payments, conservation, and water quality. It also involves cashiering and cash balancing, account updates, data entry, routine clerical work, service-order and billing support, and use of standard office equipment and computer applications. The company describes itself as a purpose-driven water and wastewater utility guided by values including integrity, quality, service, value, health and safety, respect and collaboration, and corporate citizenship.
Requirements
- High school diploma or GED.
- Five years of customer service experience in an administrative or clerical capacity.
- Excellent customer service skills and a pleasant, professional manner.
- Account skills for compiling adjustments and completing deposits.
- Fast and accurate data-entry skills.
- Proficiency with Outlook, Microsoft Word, and Excel.
- Proficiency in handling and balancing cash.
- Knowledge of English usage, spelling, grammar, and punctuation.
- Knowledge of office methods and equipment, including filing systems.
- Knowledge of customer-service principles and practices.
- Ability to operate a personal computer and other office equipment.
- Ability to manage multiple tasks accurately and with good humor.
- Ability to take initiative to address and resolve problems.
- Availability to work extended hours as required for customer needs.
Responsibilities
- Accurately balance and complete a daily cash report.
- Take customer orders and provide high-quality customer service as needed.
- Assist customers in person and by phone with questions about billing, payments, conservation, and water quality.
- Enter data into the computer with speed and accuracy.
- Perform routine clerical work, including filing, scanning, collections, payment processing, appointment scheduling, and report compilation.
- Operate standard office equipment and, as assigned, word-processing and spreadsheet programs.
- Perform cashiering duties, including taking in-person payments, processing credit card payments, balancing individual cash drawers, and preparing bank deposits.
- Edit meter readings; write and resolve service orders; and fold and stuff bills as requested.
- Update customer accounts as needed.
- Correspond with customers regarding metered billing status.
- Scan and save customer and system service-order files.
- Participate in the Company's Continuous Improvement Process.
- Perform work onsite at the assigned office location.
- Perform other similar duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
