Associate Customer Service Representative

California Water Group•Bakersfield, CA

1d•Onsite

About The Position

California Water Service Group (Cal Water) is a publicly traded water utility dedicated to providing water and wastewater services and improving quality of life for the customers, communities, and employees it serves. The Associate Customer Service Professional provides customer service in person and through phone, web, email, and chat, using professional etiquette, language, and grammar. The role focuses on resolving customer needs and providing positive customer experiences while demonstrating empathy, initiative, integrity, and professionalism. The position is 100% in office, with a schedule of five days per week and eight hours per day, with shifts scheduled between 7:00 AM and 7:00 PM PST. Day travel within the respective region may be required for training or team building. The salary steps are $28.98, $31.34 after 12 months, and $33.84 after 24 months. The resume submission deadline is Wednesday, November 11, 2026.

Requirements

High school diploma or equivalent.
At least two years of customer service or related water industry experience.
Proficiency with multiple operating systems, such as Microsoft Office, Oracle Customer Care & Billing, and Field Collection System Application (FCS).
Clear and effective communication and strong interpersonal skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to perform basic mathematical functions, calculate figures, and reconcile account information.
Ability to maintain a high level of accuracy and attention to detail while handling multiple priorities.
Strong reading and writing skills, including the ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to assist customers with a variety of transactions in a seamless and friendly manner.
Ability to defuse customer situations and provide timely, effective resolution.
Ability to protect customer information through education, compliance, and resolution of issues.

Responsibilities

Resolve customer needs and provide superior customer experiences through customer contact channels.
Address customer requests and inquiries about services, water quality, and billing.
Schedule and follow up on service and emergency requests.
Generate and complete work orders and emails, document customer accounts, and perform data entry.
Complete tasks related to daily, monthly, and quarterly reports and account exceptions.
Provide customers with information about Company programs and services.
Communicate with outside agencies, departments, regional customer support centers, and local districts to support service efforts.
Perform dispatching tasks and create and complete service orders as needed.
Perform meter-reading activities, including route assignment and daily auditing using the Field Collection System Application (FCS), including AMR and AMI.
Research and complete daily billing exceptions and approve sample bills.
Prepare bank deposits and daily cash reports.
Process payments and perform cashiering.
Monitor and follow up on accounts with past-due balances.
Perform data entry for the Cross Connection Control program, including printing and mailings as needed.
Maintain customer service records.
Follow up on social media inquiries.
Perform other duties as assigned.