Sales Associate / Customer Service Representative

Drybar Shops•Rogers, AR

2d•Onsite

About The Position

Drybar Rogers is seeking a friendly, outgoing, and energetic front desk team member to create a welcoming and memorable experience for salon clients. Drybar is a blow-dry-only bar focused on blowouts, with no cuts or color. The role supports smooth salon operations by greeting clients, managing appointments and transactions, answering questions, and promoting memberships, services, and retail products. The position requires a positive, organized, team-oriented approach in a fast-paced salon environment.

Requirements

At least 1 year of experience in a fast-paced, customer-service-centered environment, such as sales, retail, customer service, store, or salon work.
High school diploma or equivalent.
Friendly, outgoing, enthusiastic personality and a passion for beauty and customer service.
Ability to thrive in a fun, energetic, fast-paced salon environment.
Excellent communication and interpersonal skills, with a positive, team-oriented attitude.
Strong multitasking and organizational skills, with attention to detail.
Ability to provide exceptional customer service and create memorable client experiences.
Ability to think quickly, solve problems, and handle challenging situations professionally.
Comfort promoting memberships, retail products, and salon services.
Ability to stand and/or walk frequently for the duration of 6–8-hour shifts.
Technical ability to operate a point-of-sale system.
Ability to use logic and support resources to solve front-desk problems.
Ability to maintain a professional demeanor under pressure.

Nice To Haves

Previous salon or spa experience is preferred but not required.
A track record of providing exceptional customer service.

Responsibilities

Create a warm, welcoming, and positive experience for every client.
Greet clients, manage check-ins and check-outs, and assist with appointments using Booker.
Answer phone calls, respond to voicemails, and help clients with scheduling questions and service inquiries.
Manage client profiles, review appointment notes, and help provide personalized guest experiences.
Process payments, tips, and other transactions accurately and professionally.
Recommend and promote Drybar products, styling tools, memberships, and services.
Educate clients about membership benefits, promotions, and retail products.
Work with stylists and management to support smooth salon operations and a positive team environment.
Address client questions, concerns, and feedback patiently and professionally, with a solution-focused approach.
Support daily opening and closing procedures.
Contribute positive energy, teamwork, and a can-do attitude.