Customer Service Rep ( 02950)-320 South Elm Street

Domino's Franchise • Centralia, IL

20h

About The Position

MBR Management, a locally owned Domino’s franchise, is seeking a friendly and empathetic Customer Service Representative to support customers in a fast-paced environment. The representative serves as a voice of the organization, listening to customers, answering questions, resolving concerns, and providing professional, thoughtful assistance. The role also involves processing orders and transactions, maintaining accurate records, following up on customer satisfaction, meeting performance standards, collaborating with teammates, and sharing feedback to improve the customer experience.

Requirements

• Excellent verbal and written communication skills.
• Strong active listening and empathy skills.
• Ability to remain calm and patient when handling difficult customer situations.
• Problem-solving mindset focused on customer satisfaction.
• Proficiency with customer service software, CRM systems, and ticketing platforms.
• Ability to multitask and manage time effectively in a busy environment.
• Organizational skills and attention to detail.
• Reliability, punctuality, and a strong work ethic.
• Ability to work collaboratively within a team environment.

Responsibilities

• Respond promptly to customer inquiries through phone, email, chat, and other communication channels.
• Listen actively to customer concerns and provide thoughtful, supportive solutions.
• Resolve customer issues and complaints professionally and empathetically.
• Maintain accurate and detailed customer records and documentation in the system.
• Process customer orders, transactions, and requests efficiently.
• Provide clear and accurate information about products and services.
• Follow up with customers to ensure satisfaction and confirm concerns have been addressed.
• Meet or exceed performance metrics and quality standards.
• Collaborate with team members, share best practices, and support one another.
• Escalate complex or sensitive issues to appropriate management when necessary.
• Identify opportunities to improve the customer experience and provide feedback to supervisors.

Benefits

• Flexible hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid training
• Bonus structure
• Health, dental, and vision insurance after 60 days of employment
• Voluntary accident coverage and critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed