Customer Service Rep(07043) - 462 228th Ave. NE

Domino's Franchise•Sammamish, WA

6d•Onsite

About The Position

The Customer Service Representative is an hourly store team member responsible for operating store equipment, preparing products, handling customer orders, stocking ingredients and supplies, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The role requires communicating with customers and coworkers in person and by telephone, following written instructions, accurately handling payments, and entering orders using a computer keyboard or touch screen. The work involves standing for most tasks, frequent reaching and hand use, repetitive movements, and occasional lifting and carrying of heavy supplies. Team members may work in a range of store temperatures, including a walk-in cooler and hot work areas, and may encounter food odors, cornmeal dust, hot surfaces, sharp edges, and moving equipment. The posting also describes additional delivery duties and qualifications for team members in driver or store management positions; these include delivering orders by car, using a map to locate addresses, and navigating delivery locations and stairs. Pay starts at $16.66 plus tips. Paid sick leave is provided under Washington State law. Qualifying full-time employees are offered employer-sponsored medical benefits, and team members receive employee discounts.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Eye-hand coordination and ability to make precise movements quickly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to lift and stock deliveries weighing up to 50 pounds onto shelves up to 72 inches high.
For delivery duties: valid driver’s license with a safe driving record meeting company standards and access to an insured vehicle usable for deliveries.
For delivery duties: navigational skills to read a map and locate addresses within the designated delivery area, and ability to navigate adverse terrain, including multi-story buildings and stairs while carrying products.

Responsibilities

Operate store equipment.
Stock ingredients from the delivery area into storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders and communicate with customers and coworkers in person and by phone.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
For team members in driver or store management positions: deliver products by car to customers’ doors and deliver flyers and door hangers.