Customer Service Rep 3551 Lexington Ave N

Domino's Franchise • Arden Hills, MN

1d

About The Position

North Star Pizza is a 27-store franchise looking to expand and grow, offering potential for growth within the company. The Customer Service Representative provides support to customers at the Arden Hills location by responding to inquiries, resolving issues, processing orders and returns, and collaborating with other departments to promote customer satisfaction. The role pays $12–$18 per hour.

Requirements

• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using computers and customer service software.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• High school diploma or equivalent.
• Ability to remain calm and professional in challenging situations.
• Team player with a positive attitude.
• Flexibility to work various shifts, including weekends and holidays as needed.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner.
• Resolve customer inquiries, complaints, and issues with patience and understanding.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to ensure customer satisfaction.
• Document customer interactions and update account information in the database.
• Identify and escalate complex issues to appropriate team members or supervisors.
• Provide personalized solutions to meet individual customer needs.
• Participate in ongoing training to enhance customer service skills and product knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED