Seasonal Customer Service Representative - La Jolla University Town Center
About The Position
The Customer Service Representative provides friendly, seamless service as part of the Nordstrom customer experience. The role involves understanding customer needs and owning interactions from start to finish, including resolving returns and exchanges and answering order and pickup inquiries. Representatives troubleshoot concerns with empathy and sound judgment, accurately process transactions and ticketing, and use store systems to support inventory accuracy. The position also includes building relationships with teammates, contributing to a positive team environment, protecting customer information, and promoting Nordstrom Loyalty and other tools, software, and services. The representative may train new hires on POS/register procedures. Hours vary based on business needs, including evenings and weekends. The work requires continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use, as well as handling merchandise and lifting items weighing up to 10 pounds regularly and up to 25 pounds occasionally. The listed pay range is $18.85–$19.65 per hour, with offers dependent on location and job-related knowledge, skills, and experience. The role may be eligible for performance-based incentives or bonuses.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to train and deliver POS/register training to support onboarding of new hires.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift and lifting items up to 25 pounds occasionally.
Responsibilities
- Provide friendly service by understanding customer needs and owning interactions from start to finish.
- Resolve returns and exchanges and support order and pickup inquiries.
- Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote the Nordstrom Loyalty program and tools, software, and services that enhance the customer and employee experience.
- Train and deliver POS/register training to support onboarding of new hires.
Benefits
- Medical, vision, dental, retirement, and paid time away.
- Life insurance and disability coverage.
- Merchandise discount and EAP resources.
- May be eligible for performance-based incentives or bonuses.
- 401(k).
- PTO accruals and holidays.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
