Seasonal Commission Sales - Shoes - La Jolla University Town Center

Nordstrom•San Diego, CA

About The Position

At Nordstrom, this professional sales role focuses on delivering excellent customer service, building relationships, and meeting sales goals. In the Shoes department, the employee helps customers find footwear through personalized service and product expertise, supported by fit specialists and a stockroom designed for a fast-moving department. The role involves understanding customer preferences, presenting curated selections, helping with fit, buckling and lacing shoes, and creating a seamless customer experience. The employee delivers Nordstrom's 5-Point Selling Standard, builds a personal customer base through in-store interactions, outreach, and digital tools, and uses follow-up practices to encourage loyalty and repeat business. The position also includes maintaining a customer-ready department, staying current on products and trends, and supporting the team. Hours vary according to business needs and include evenings, weekends, and holiday or event shifts; occasional support for other departments may be required.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn customer trust and drive loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, and recovering merchandise; participate in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Support teammates, communicate openly, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Help customers select footwear, present curated selections, assist with fit, and help with buckling and lacing.
Work a flexible schedule that meets business needs, including evenings, weekends, and peak periods; occasionally support other departments.