Customer Service Representative (Clerical Assistant 3)
About The Position
Join the Department of Transportation as a Clerical Assistant 3 and play a key role in supporting the Driver and Vehicle Services Customer Care Center. This position gives you the chance to help customers understand important information and resolve their concerns. You will use your communication skills and attention to detail every day. This is an opportunity to make a positive impact while building valuable experience. This position provides customer service and information to the public on a wide range of Driver and Vehicle Services topics. The role requires clear communication, careful judgment, and the ability to interpret complex information.
Requirements
- One year as a Clerical Assistant 2 (commonwealth title) or equivalent Federal Government job title, as determined by the Office of Administration
- One year of moderately complex clerical experience
- An equivalent combination of experience and training
- Must be able to perform essential job functions
- Criminal history reports required for conditional offer of employment
Nice To Haves
- Willing and able to travel to Harrisburg for a minimum of 6 weeks for training and orientation (Travel expenses will be paid.)
- Experience using a PC or laptop
- Experience using Microsoft computer applications such as Word, Excel, and Outlook
- Able to effectively communicate orally and in writing
- Prior call center experience
- Prior customer service experience
- Bilingual
Responsibilities
- Respond to public inquiries on driver licensing, vehicle services, REAL ID, and related topics
- Analyze records and reference materials to provide accurate and understandable guidance
- Determine appropriate actions and communicate solutions based on policies, procedures, and regulations
- Prepare clear email responses and process electronic correspondence using proper grammar and tone
- Update licensing and vehicle records and issue credentials or documents when required
- Recognize potential system or communication errors and notify supervisors when needed
Benefits
- Telework opportunity after successful completion of probationary period
- Travel expenses paid for training and orientation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
