Customer Care Representative (Clerical Assistant 3)
About The Position
Start a meaningful role with the Department of Transportation, Lancaster Call Center as a Customer Care Representative. This position will allow you to make a real impact by helping customers understand policies, processes and requirements. You will strengthen your problem solving and communication skills every day. Become part of a dedicated team focused on accuracy, courtesy, and reliable service. This position focuses on helping customers by providing clear, complete and accurate information about driver and vehicle services. The role supports the public by answering questions, solving problems and guiding customers through complex requirements.
Requirements
- One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or One year of moderately complex clerical experience; or An equivalent combination of experience and training.
- Willing and able to travel to Harrisburg for a minimum of 6 weeks for training and orientation (paid travel expenses)
- Able to perform essential job functions.
- Undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.
Nice To Haves
- Experience using a PC or laptop
- Experience using Microsoft computer applications such as Word, Excel, and Outlook
- Experience effectively communicating orally and in writing
- Experience working in a call center
- Experience with customer service
- Bilingual
Responsibilities
- Respond to inquiries about driver and vehicle services using approved reference materials
- Explain complex topics in simple terms to support customer understanding
- Review customer needs and choose appropriate steps to resolve issues
- Prepare correspondence and update customer records when needed
- Identify possible system or communication errors and report them to supervisors
- Maintain a polite, respectful and customer focused approach in all interactions
Benefits
- Paid travel expenses for training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
