Customer Care Representative (Clerical Assistant 3)
About The Position
Begin a meaningful career with the Department of Transportation, Reading Call Center as a Customer Care Representative. This position gives you the chance to guide customers through a wide range of questions and services. You will grow your confidence while helping people get the information they need. Be part of a team that works together to deliver excellent customer support. This position focuses on helping customers by providing clear and accurate information about driver and vehicle services. You will support the public by giving guidance, answering questions, and ensuring a positive experience.
Requirements
- One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
- One year of moderately complex clerical experience
- An equivalent combination of experience and training
- Willing and able to travel to Harrisburg for a minimum of 6 weeks for training and orientation (paid travel expenses)
- Able to perform essential job functions
- Undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment
Nice To Haves
- Experience using a PC or laptop
- Experience using Microsoft computer applications such as Word, Excel, and Outlook
- Experience effectively communicating orally and in writing
- Experience working in a call center
- Experience with customer service
- Bilingual
Responsibilities
- Respond to inquiries about driver and vehicle services using approved reference materials
- Explain complex information in simple terms to help customers understand requirements
- Evaluate customer needs and determine the most appropriate steps to resolve issues
- Prepare correspondence and process updates to customer records when necessary
- Recognize potential system or communication issues and alert supervisors when appropriate
- Maintain a courteous and respectful attitude while representing customer service standards
Benefits
- Paid travel expenses for training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
