Customer Service Representative (Clerical Assistant 3)

Commonwealth of Pennsylvania•Beaver County, PA

18h•Hybrid

About The Position

This position allows you to assist customers with a wide range of questions about licensing, registration, and other key services. You will gain confidence in problem solving while supporting the needs of the public. Become part of a team dedicated to courteous, accurate and helpful communication. This position focuses on helping customers by providing clear and accurate information about driver and vehicle services. The role supports public needs by answering questions, solving problems and offering guidance.

Requirements

One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
One year of moderately complex clerical experience
An equivalent combination of experience and training
Willing and able to travel to Harrisburg for a minimum of 6 weeks for training and orientation (paid travel expenses)
Able to perform essential job functions
Undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment

Nice To Haves

Experience using a PC or laptop
Experience using Microsoft computer applications such as Word, Excel, and Outlook
Experience effectively communicating orally and in writing
Experience working in a call center
Experience with customer service
Bilingual

Responsibilities

Respond to inquiries about driver and vehicle services by using approved reference materials
Explain complex information in simple terms to help customers understand requirements
Assess customer questions and determine the most appropriate steps to resolve issues
Prepare correspondence and process updates to customer records when needed
Recognize potential system or communication issues and notify supervisors
Maintain a courteous and respectful approach that reflects customer service standards