Overnight Closer

Planet Fitness - PF Baseline Fitness•Arvada, CO

15h

About The Position

The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role includes greeting potential members, handling front desk tasks, assisting with member services and account updates, and helping maintain the club’s neatness and cleanliness.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Basic computer proficiency.
Able to stand and walk for at least 75% of the shift.
Able to talk in person or on the phone for at least 75% of the shift.
Able to lift up to 50 pounds for less than 30% of the time.

Responsibilities

Greet potential members and provide a great customer experience.
Answer phone calls politely and help callers with questions or concerns.
Take information calls and provide tours.
Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Communicate questions, concerns, or issues to a supervisor in a timely manner.
Use active listening, problem-solving, diplomacy, and customer service skills in interactions with customers, coworkers, and the public.