Customer Service Representative

Circle K•Parma, OH

14d•$15 - $16•Onsite

About The Position

The Customer Service Representative provides courteous, attentive service to customers, assists with product choices, and accurately processes sales and payments. The role operates store equipment and service machines, maintains the cleanliness and condition of the store, supports merchandising and inventory, and follows sales, financial, and security controls. The representative completes shift paperwork, attends job-related meetings as needed, maintains reliable onsite attendance, and performs other duties assigned by the Store Manager. The position is part time, with day and evening shift availability, at Store 2743203 in Parma, Ohio.

Requirements

Ability to operate equipment accurately, potentially including cash registers, scanners, beverage dispensers, and other machines or tools.
Ability to work as scheduled and arrive on time.
Ability to communicate information and ideas so others understand.
Ability to perform the essential duties and physical functions of the job and work in the described conditions.
Ability to work alone.
Ability to stand and/or walk for an entire shift.
Ability to handle occasional exposure to cold or warm temperature extremes, including work in a walk-in cooler or freezer and outdoors.
Ability to occasionally lift or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
Ability to grasp, reach, and manipulate objects with hands throughout the shift, with eye-hand coordination.
Ability to push or pull with arms using up to 20 pounds of force.
Ability to reach overhead, bend and twist at the waist, stoop, kneel, squat, push, and pull.
Ability to communicate orally and operate a cash register and/or computer keyboard.
Ability to tolerate occasional noise and climb a ladder when needed.

Nice To Haves

High school diploma or GED preferred.
Experience in retail sales preferred.
Ability to perform the four basic arithmetic operations (addition, subtraction, multiplication, and division) preferred.

Responsibilities

Provide prompt, excellent customer service; greet customers, offer assistance and recommendations, and thank customers as they leave.
Accurately ring up sales and handle cash, checks, and other forms of payment.
Operate fuel consoles, lottery machines, money order machines, telecommunications transaction systems, and other store equipment.
Report to work on time and follow dress and appearance standards.
Clean and maintain the store, equipment, and facility inside and out; inspect for safety, cleanliness, and proper working order.
Notify the Store Manager of equipment failures and maintenance or supply needs.
Complete merchandise ordering, receive and verify vendor deliveries, maintain stock, rotate merchandise, and place advertising and pricing signage.
Help control merchandise, cash shortages, and other selling expenses; maintain inventory levels and conduct shift audits.
Keep accurate cash, sales, and inventory records, account for variances, and report discrepancies to the Store Manager.
Follow company or brand guidelines for product breakage and spoilage.
Report incidents such as injuries, theft, property damage, sanitation issues, waste-disposal issues, or potentially unsafe, unlawful, or unethical conduct.
Maintain shift and timekeeping paperwork, and take inventory of supplies and equipment when needed.
Attend job-related meetings, which may require irregular hours, maintain regular and predictable onsite attendance, and perform other duties assigned by the Store Manager.